​Here are some frequently asked questions (FAQs).

1. Who is K-STAR?

K-STAR International Group Inc. specializes in mini split air conditioners, kitchen range hoods and small electronic equipments, mainly in selling and the installation of air conditioners and range hoods. We offer a wide range of high quality products to improve your health, enhance your comfort, and maintain the efficiency of your heating and air conditioning system. We pursue the highest quality and provide the best value on the market. We are truly dedicated to 100% customer satisfaction. Contact us and see how we can save you time and money and, most of all, give you a peace of mind.

2. Where are you located?

9329 Klingerman St, South El Monte, CA 91733.

3. What is your contact information?

Phone: (626)350-2168

Toll-Free: 1(800)893-2168

Fax: (626)350-9886

Email: info@kstarus.com

4. Do you guarantee safe shopping?

Yes, with K-STAR we guarantee all transactions to be 100% safe. Our website utilizes a secure server, has been issued a QuickSSL certificate to enable server security. In the unlikely event that the unauthorized use of your credit card results, through no fault of your own, from a purchase made while using our secure sever, you will not be held responsible in any way. K-STAR tries its best to insure our customer's safety. We take great pride in the protection of our customers and to insure that every purchase you make with K-STAR is made with complete peace of mind.

5. Do you offer installation?

We do offer installation for our customers. This is available to Southern California area including Los Angeles, El Monte city, Alhambra city and so on. Anywhere within a 80 mile radius of our offices.

6. When will you ship my order?

All orders placed before 3PM Pacific Time ships same-day. If you have special need your appliance delivery please leave us a message or contact us at (626)350-2168 and we will do our best to accommodate your request. Items out of stock are subject to a later shipping time.

7. What payment methods do you accept?

We accepts the following payment methods: PayPal and Credit Card (MasterCard, Visa, American Express, and Discover).

8. Do you have a Privacy Policy?

Yes. Please refer to our Terms & Conditions page.

9. Do you offer discounts for corporate orders?

Yes, we offers great deals and discounts on appliances to all types of businesses, including retail stores and local dealers. For more information, please contact us at (626)350-2168 or email us at info@kstarus.com.

10. What is your return and cancellation policy?

Please refer to our Shipping & Returns page.