Help centre
Frequently asked questions.
22 answers about choosing a hood, shipping, pickup, parts and warranty. Can’t find yours? Email info@kstarus.com.
Choosing a range hood
Where should I start?
Find where the hood will hang (under a cabinet, on a wall, from the ceiling or inside a custom hood), measure the space, and check the duct route. Then browse range hoods by mounting style.
Does the size in the name give me the exact fit?
No. A 30- or 36-inch listing is a nominal size, not an installation drawing. Confirm the exact appliance measurements, clearances and any cutout in the manual before ordering.
How much airflow (CFM) do I need?
A common rule of thumb is about 100 CFM for every 10,000 BTU your gas range puts out. 400 CFM handles everyday cooking. If you sear and stir-fry a lot, look at 900 CFM or more.
Can every hood run without a duct to the outside?
No. Recirculating (ductless) operation has to be supported by the exact model and configuration, and it needs carbon filters. Confirm the required parts before choosing that setup. Ducted vs ductless: what to check.
Orders, shipping and pickup
When will my order ship?
In-stock orders placed before 12 pm Pacific Time on weekdays (excluding holidays) ship the same day. Out-of-stock items ship later. If you need a specific delivery date, email us and we will do our best.
Is shipping free?
Yes, on range hoods and accessories to addresses in the contiguous 48 states. Air conditioners are not included in free shipping.
How long does delivery take?
We ship ground from South El Monte, mostly by USPS or UPS. Most U.S. orders arrive within 5 business days. Canada can take up to 2 weeks. You get a tracking number by email on the day it ships.
Can I pick up my online order?
Yes, for free. Choose showroom pickup at checkout, or email us after ordering. Pickup orders are usually ready the same or next business day, and we confirm by email or phone.
What payment methods do you accept?
Online: PayPal, Visa, Mastercard, American Express and Discover. At the showroom: card, tap-to-pay, check, Zelle or cash.
Is it safe to order on this site?
Yes. Checkout runs over an encrypted (SSL) connection. If your card is used without your permission because of a purchase made on our secure server, through no fault of your own, you will not be held responsible.
What is your return and cancellation policy?
Returns must be started within 7 days of receiving the item and need a return number (RMA) from us. Cancellations carry a minimum 20% restocking fee. See shipping and returns for the full terms.
Installation
Do you install range hoods?
No. In the San Gabriel Valley we can refer you to a local technician. Email us your city and the model you are getting.
Do you install mini-split air conditioners?
Yes, for mini-splits we sell, in Los Angeles, Orange and San Bernardino counties.
Parts, manuals and warranty
How do I choose a replacement light or filter?
Match the full hood model and the existing part. If you are not sure, email a photo of the model plate and the old part. Browse parts and accessories.
Where are the installation instructions?
In our manuals library. Check that the document covers your exact model, including every letter at the end of the model number.
What does the warranty cover?
KSTAR range hoods have a 5-year warranty on the motor and 1 year on parts from the date of purchase. Labor, removal, installation and shipping costs are not covered. Full warranty terms.
How do I make a warranty claim?
Email info@kstarus.com with your model number, purchase date and a photo or video of the problem. Keep your original invoice.
Trade and visiting
Do you offer trade or wholesale pricing?
Yes. If you have a seller’s permit and buy 6 or more products (any mix), you get trade pricing. Outside California? A valid resale certificate from your state also qualifies. See how trade pricing works.
Can I visit the showroom?
Yes. Walk-ins are welcome Monday to Friday, 8:30 am to 4:00 pm, at 9329 Klingerman St, South El Monte, CA 91733. Get directions.
How do I contact you?
Email info@kstarus.com (best after hours), call the showroom at (626) 350-2168 or toll-free at (800) 893-2168, Monday to Friday 8:30 am to 4:00 pm. Fax (626) 350-9886.
About KSTAR
Who is KSTAR?
K-Star is a kitchen range hood company based in South El Monte, California, since 2005. We sell KSTAR range hoods and replacement parts online and from our showroom, supply contractors and cabinet stores, and also carry bathroom ventilation fans and ductless mini-split air conditioners.
Do you have a privacy policy?
Yes. It is part of our Terms & Conditions (section 4.3, Personal Data Protection).
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Fit help
Still have a question?
Email your question with the model number and a photo if it helps. We reply during business hours.